Refund policy
Return and refund
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with all original tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@elyboo.com.
Returns must be approved before being sent. Once your return request has been reviewed and approved, we will provide you with detailed return instructions and the appropriate return address. Items returned without prior authorization will not be accepted.
Unless the return is due to our error, a defective product, or an incorrect item, customers are responsible for the cost of return shipping.
If you have any questions regarding a return, you can contact us anytime at support@elyboo.com.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or you receive the wrong item, please contact us within 7 days of delivery so we can evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain types of items cannot be returned, including:
* Customized or personalized products.
* Personal care items that have been opened or used.
* Items that have been used, damaged after delivery, or are not in their original condition.
We also do not accept returns on gift cards or sale items.
If you have any questions about whether your item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to receive a different item is to return the original item (once your return is approved) and place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.
To qualify, the item must be unused, unworn, with all original tags attached, in its original packaging, and accompanied by proof of purchase.
Refunds
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
Original shipping charges (if applicable) are non-refundable unless the return is the result of our error or a defective or incorrect item.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@elyboo.com.